Frequently Asked Questions
Everything you need to know about your Ketone-IQ® order.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 days.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed apparel. Items must be in their original packaging with tags attached to be eligible for a full refund.
How do I track my order?
Once your order ships, you will receive an email confirmation with a tracking link. You can also view your order status by logging into your account on our website.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
Are your clothing materials sustainably sourced?
Yes, we prioritize high-quality, durable fabrics. Detailed material information for each garment can be found on the individual product pages.
Can I change or cancel my order after it's placed?
We process orders quickly, but if you contact our support team within 1 hour of purchase, we will do our best to accommodate any changes or cancellations.